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New Martinsville, WV

RCV Technical Support

Windows 95 - 98

Windows XP

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Frequently Asked Questions...

Cute ftp Setup

Disconnects:

Microsoft Outlook Express for Windows, a very popular mail program, has an option to disconnect after sending/receiving email. If you're using Outlook Express for as your email program, be sure to check that "Hang up after sending and receiving" is turned off. This obscure, hard-to-find setting causes most of the frequent disconnect troubles addressed by our tech support team
1. Open Outlook Express, at top click TOOLS and select OPTIONS.
2. Select Connection tab, at the top of window, 2nd box down there should be NO in this box, take check mark out of Hang up after sending and receiving.
3. Click Apply.

Disable Call-Waiting:
Call waiting can cause disconnects when other people telephone you, as the alert beep interferes with your modem connection, but your general won't be aware of the call if you have call waiting, check to make sure it's disabled when you dial using your computer. If you don't have call waiting don't follow these steps.
. From the desktop, open My Computer, the Dial-up Networking.
. Right click on the RCV connection and choose Properties.
. Enter the string *70, into the phone number field, directly in front of the phone number.
. Click OK at the bottom of the window.

Minimize Line Noise
Static spikes and other small noises over the phone lines can wreak havoc on a modem connection, often causing it to time out. If the above settings seem fine, this is by far the most common and likely the cause of frequent disconnects. Keep in mind that some modems are more tolerant to line noise than others.

If there are any splitters between the modem and the phone jack, this may cause line noise. You may be able to minimize trouble by using a single phone line with no splitting.
Minimize the length of the phone line between the modem and the phone jack. We recommend a line no longer than about six feet.
Sometimes any other phone lines running out of the modem, or even hardware on the same line but in another room, can cause noise on the line. Phones and answering machines with some sort of memory feature often draw power from the line about every fifteen minutes, a particular barrier to smooth connection. As a test, disconnect all phones while connecting. If that helps, you'll have to decide if getting a second line or unplugging the phone every time you use the Internet is worth the trouble.
Strong electrical fields, such as those created by electric motors, may cause interference and noise on the line. Turn off fans, ceiling fans, and any other motors (or anything else) that might be generating electrical fields.
Noise generated along the phone connection outside of your home may also be at fault. Unfortunately, there's little you can do about that.

Too many software programs running in the back ground when you are connected to the internet, Stock Tickers, Weather Bug, Messenger, Call Wave, these programs over run your computer and slow up your connection speed, and then your modem disconnects from the internet.

DiskDefragment your computer. Start, Programs, Accessories, System Tools, Dish Defragment C-Drive...

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